Help

How can I order wines?
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Choose your wines and select using the shopping basket. Pay by VISA or MASTERCARD with our secure on-line system (La Caixa). On receipt of your order we will confirm availability of the products.

The wines listed on the website are a selection of our catalogue. If you would like to browse all of our references please download the complete catalogue in pdf format. Then send us an e-mail with your order and delivery details: orders@milesim.com

e-mail
Send us an e-mail: orders@milesim.com  with your selected wines and delivery address. On receipt of your order we will confirm availability of the products. On receipt of your payment by bank transfer we will process your order.

Do prices include VAT and delivery?
All prices listed in our store include VAT. A delivery charge is added separately at the end of the order process.

Is there a limit to the number of bottles I can buy?
No, you can buy as little as one bottle, or as many as you wish.

What about product availability?
Normally all of the products listed on our website are available, unless they are marked otherwise. If, for any reason, we can not supply a wine and have been unable to update this information on the website, we will contact you immediately to suggest a similar product or to reimburse you with the relevant amount.

May I send my purchase as a present?
Yes, at the final stage of your purchase, prior to making your payment, you will be able to indicate if the order is a gift. In the box, Add comments about your order, you can enter a personal message which we will print and enclose in the package. You will also need to supply us with the name of the person to whom the gift is directed and the delivery address, if this differs from the invoicing address.

How much does transport cost?
Transport charges within Spain are as follows:

The Iberia Peninsula:                                               The Balearic Isalnds:
1-6 bottles 10 €                                                          1-6 bottles 15 €
7-12 bottles 15 €                                                        7-12 bottles 20 €
13 bottles or more 20 €                                            13 bottles or more 30 €

Where do you deliver to?  
We cannot deliver to PO Box addresses.We can deliver to addresses within Europe. If you are interested in a delivery outside of mainland Spain or the Balearic Islands please contact us: info@milesim.com  

What is the length of time from order to delivery?
Delivery is normally within 48/72 hours, Monday-Friday. MILESIM will contact you to notify of any delays due to limited availability.

How are the products delivered?
Wine is a fragile product and it is necessary to transport it with particular care. Milesim guarantees delivery of your wine in the best conditions possible to arrive in perfect condition. To guarantee a satisfactory experience from start to finish, we only work with reputable transport companies. All consignments are suitably protected in cardboard boxes.

Can I choose a delivery time?
Unfortunately, no specific delivery times can be chosen. For this reason we recommend that you specify an address (e.g. work or neighbour) where there will be someone available to receive the package.

What happens if I am not there when my order is delivered?
In case the driver tries to deliver your order and there is no one present to receive the package, the driver will leave a note indicating the failed delivery attempt. Please contact the courier agency as soon as possible through the contact number that you will find on the note, so as to arrange a new delivery time.

What happens if a product arrives damaged?
If a product arrives damaged as a result of transport, we will send you a new product or will reimburse you with the relevant amount. Milesim will be responsible for meeting all extra transport costs that may arise, provided that the product has not been used, disturbed or handled in any way.

Please contact us by e-mail: info@milesim.com  within a maximum period of 5 working days following receipt of the order, clearly indicating the problem or the reason for the requested refund.

NOTE: It is important that you check the condition of your purchase at the time of delivery. If you notice any damage apparently caused by transport, you must indicate this on the delivery note when signing it.

What happens if the content of the order is wrong?
If one or more products received do not correspond with your order, we will send you the correct products or we will reimburse you with the relevant amount. Milesim will be responsible for meeting all extra transport costs that may arise, provided that the product has not been used, disturbed or handled in any way.

Please contact us by e-mail: info@milesim.com  within a maximum period of 5 working days following receipt of the order, clearly indicating the problem or the reason for the requested refund.

Can I have access to my account history?
Yes, just insert your username and password.

How are my personal details treated?
Milesim respects your right to privacy: we will only use your personal details to give you a better service. Under no circumstances we will sell or share them with third parties.